Patagonia FAQ
NOSM University Patagonia Apparel
We are excited to offer the NOSM University community customized Patagonia apparel! Simply select your items, customize them, and add them to
your cart.
Shop all our Patagonia options here:
To accommodate minimum order requirements, orders will be placed cyclically in the fall and summer.
Upcoming Ordering Period
Start Date: December 2, 2024
End Date: December 19, 2024
Please note: All orders must be placed by December 19, 2024. Late orders cannot be accommodated due to production schedules.
Q1: How do I place an order?
A: Select your desired items, customize them with your choice of logo, add a sleeve embroidery with your program name or class year (optional),
and proceed to checkout to complete your purchase.
Q2: What customization options are available?
A: You can choose any approved NOSM University logo in English, French, or Oji-Cree. Options will be listed with the product. The logo will be
embroidered on the left chest area. You may also add your program name or class year as sleeve embroidery.
Q3: What is the deadline for placing orders?
A: All orders must be placed by December 19, 2024. Late orders cannot be accepted. If you miss this ordering period, you can place an order
during the next cycle.
Q4: When will I receive my order?
A: The estimated delivery is between early to late January 2025.
Q5: How will my order be delivered?
A: Orders will be shipped directly to the address you provide during checkout. Shipping costs are calculated at checkout based on your location.
Free pickup from campus is available.
Q6: Can I return or exchange my item?
A: Since these items are customized, returns and exchanges are only accepted in cases of defects or errors in customization. Please ensure all
selections are correct before finalizing your order.
Q7: Who do I contact for assistance?
A: For any inquiries, please contact our vendor's customer support. Email: sales@wascan.com.
Q8: How do I determine the correct size?
A: A size chart is available on the online store for each product. Please refer to it before selecting your size.
Q9: What payment methods are accepted?
A: We accept ShopPay, ApplePay, PayPal, GooglePay, Visa, MasterCard, and American Express.
Q10: Is my personal information secure?
A: Yes, all personal and payment information is securely processed and used solely for order fulfillment purposes.